Performing a Traceroute

A traceroute is a diagnostic tool you can use when a member is not able to connect to one of the ZetaBoards or zIFBoards servers. If they are the only one experiencing the problem, the issue may be with their computer and not your forum. You can show them the following steps to aid in diagnosis.

Windows Vista / 7

  1. Click Start
  2. In the Start Search field type cmd or command .
  3. Right click on the CMD icon and select Run as –> Administrator to start the Command window
  4. In the Command window, type tracert s#.zetaboards.com > C:\tracert.txt, replacing # with your server number.
  5. This will save a text file called tracert.txt to your C:\ drive. You can now either paste the results in a support ticket or upload the file so we can review the results.

Windows XP or earlier

  1. Click Start –> Run. A traceroute on Windows
  2. Type cmd (XP) or command (95/98/Me).
  3. A command window will appear. Type tracert s#.zetaboards.com, replacing # with your server number.
  4. Right-click and choose Mark. Drag a selection box around the trace. Press Enter to copy the trace automatically to your clipboard.
  5. Paste the trace into the support ticket.

Mac OS X

  1. Open the Applications folder and choose Utilities. The Network Utility can perform traceroutes
  2. Open the Network Utility program.
  3. Choose Traceroute from the top menu.
  4. Enter the server address (sX.zetaboards.com), replacing X with your server number.
  5. Copy and paste the trace into the support ticket.

Linux

You must first ensure you have the traceroute program installed on Linux. See your respective distribution's documentation for the method of installation (for example, on Ubuntu/Debian-based systems, use sudo apt-get install traceroute in a terminal).

  1. Open a terminal window and type traceroute sX.zetaboards.com, replacing X with your server number.
  2. Drag to select, right-click and choose Copy.
  3. Paste the trace into the support ticket.



domains/traceroute.txt · Last modified: 2015/01/09 16:02 (external edit)